Privacy policy

Last updated: 14 November 2026

Who we are

Stilair (stilair.co.uk) is based in London, United Kingdom. We’re responsible for your personal information (the “controller”). If you have any questions, email hello@stilair.co.uk.

What we collect

• Details you give us: your name, email address, delivery and billing address, phone number if you add one, and anything you write to us.
• Order details: what you bought, when, and delivery and tracking information.
• Payment details: card payments are handled securely by our payment providers. We never see or store your full card number.
• Browsing information: your device, browser, IP address and how you use our site, collected through cookies and similar technology. Anything beyond what’s needed to run the site is only collected if you agree to it.

How we use it, and why we’re allowed to

• To process and deliver your order, send order and tracking updates, and handle cancellations and returns. We need this to carry out our contract with you.
• To reply to your messages and help with any problems. This is part of our contract with you, or in our legitimate interest in looking after customers.
• To send you offers and news by email, only if you’ve signed up. You can unsubscribe at any time using the link in every email. This is based on your consent.
• To show you relevant ads on social media and see how our ads perform, only if you accept marketing cookies. This is based on your consent.
• To keep our site secure and prevent fraud. This is in our legitimate interest.
• To keep records for tax and accounting. This is a legal requirement.

Marketing

We only send marketing emails if you’ve opted in, and every email has an unsubscribe link. If you’ve agreed to marketing, we may use your email address in a protected, encoded form to show our ads to you, or to people with similar interests, on platforms such as Facebook, Instagram and TikTok. You can object to this at any time. We never sell your personal information.

Who we share it with

We only share what’s needed, with trusted providers who help us run Stilair:

• our online store and checkout provider, which hosts our website and processes orders;
• payment providers, to take payment securely;
• our manufacturing and fulfilment partner, who packs and ships your order and receives your name, delivery address and phone number;
• delivery companies, to bring your parcel to you;
• email, analytics and advertising services, where you’ve agreed;
• professional advisers, or authorities when the law requires it.

International transfers

Some of these providers are based outside the UK. For example, your order is sent to you by our fulfilment partner overseas, and some of our online services are based in the US or EU. When your information is sent outside the UK, we only share what’s needed and take steps to keep it protected, such as using approved contract terms where required.

How long we keep it

• Order and payment records: 6 years, because tax law requires it.
• Marketing preferences: until you unsubscribe.
• Messages with us: up to 2 years.

Cookies

Essential cookies make the site work, for example remembering your basket. We only use analytics and advertising cookies if you accept them in our cookie banner. You can change your choice at any time in the cookie settings on our site or by clearing your browser cookies.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct it or delete it;
• object to or restrict how we use it, including stopping direct marketing at any time;
• receive your information in a format you can take elsewhere;
• withdraw your consent at any time.

To do any of these, email hello@stilair.co.uk. We’ll reply within one month.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

Our site isn’t aimed at children under 16, and we don’t knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Terms of service

Last updated: 14 November 2026

1. About us

stilair.co.uk is run by Stilair, based in London, United Kingdom. You can contact us at hello@stilair.co.uk.

2. Your order

When you place an order you’ll receive an email confirming we’ve received it. Our contract with you starts when we confirm your order has shipped. We may decline an order, for example if a product is out of stock or was listed at the wrong price; if so, we’ll tell you and refund you in full.

3. Prices and payment

Prices are in pounds sterling and include delivery to UK addresses. Payment is taken when you place your order.

4. Delivery

Delivery times and details are set out in our Shipping policy.

5. Cancelling and returns

You can cancel within 14 days of receiving your order. Full details, including faulty items, are in our Refund policy.

6. Using your Stilair Mini

The Stilair Mini is made to absorb moisture in small, closed spaces such as wardrobes, drawers and cupboards. How quickly it fills depends on how damp the space is. It doesn’t remove mould that’s already there or fix leaks, rising damp or damp inside walls.

Only recharge it with the base it came with, indoors and away from water. Don’t open the unit or take the beads out, and keep it out of reach of young children and pets.

7. Our responsibility to you

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or your rights under the Consumer Rights Act 2015.

8. Your personal information

We use your information as described in our Privacy policy.

9. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

10. Changes

We may update these terms from time to time. The version that applies to your order is the one shown when you placed it.

Contact information

Trading name: Stilair

Run by: Stilair

Address: London, United Kingdom

Email: hello@stilair.co.uk

Contact form: stilair.co.uk/pages/contact

We aim to reply within 1 working day.