Terms of service
Last updated: 14 November 2026
1. About us
stilair.co.uk is run by Stilair, based in London, United Kingdom. You can contact us at hello@stilair.co.uk.
2. Your order
When you place an order you’ll receive an email confirming we’ve received it. Our contract with you starts when we confirm your order has shipped. We may decline an order, for example if a product is out of stock or was listed at the wrong price; if so, we’ll tell you and refund you in full.
3. Prices and payment
Prices are in pounds sterling and include delivery to UK addresses. Payment is taken when you place your order.
4. Delivery
Delivery times and details are set out in our Shipping policy.
5. Cancelling and returns
You can cancel within 14 days of receiving your order. Full details, including faulty items, are in our Refund policy.
6. Using your Stilair Mini
The Stilair Mini is made to absorb moisture in small, closed spaces such as wardrobes, drawers and cupboards. How quickly it fills depends on how damp the space is. It doesn’t remove mould that’s already there or fix leaks, rising damp or damp inside walls.
Only recharge it with the base it came with, indoors and away from water. Don’t open the unit or take the beads out, and keep it out of reach of young children and pets.
7. Our responsibility to you
We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or your rights under the Consumer Rights Act 2015.
8. Your personal information
We use your information as described in our Privacy policy.
9. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
10. Changes
We may update these terms from time to time. The version that applies to your order is the one shown when you placed it.