Refund policy

Last updated: 14 November 2026

Changed your mind?

You can cancel your order for any reason within 14 days of the day you receive it. Just let us know within those 14 days by emailing hello@stilair.co.uk or using our contact form, with your order number.

We’ll reply with return instructions. Please send the item back within 14 days of telling us, unused and in its original condition, with its charging base. You pay the cost of sending it back, unless it arrived faulty, damaged or wasn’t what you ordered.

We’ll refund you to your original payment method within 14 days of receiving the item back (or proof that you’ve sent it, if sooner). If you cancel before your order has shipped, we’ll refund you in full straight away.

Faulty, damaged or wrong item?

Under the Consumer Rights Act 2015 you’re entitled to a refund, repair or replacement if your order arrives faulty, damaged or not as described. Contact us with your order number and a photo and we’ll put it right at no cost to you.

This policy doesn’t affect your statutory rights.